Audio Analytics
SumoPPM automatically turns your call centre conversations into useful data to improve your customer service. Our advanced artificial intelligence technology detects patterns, emotions and areas for improvement in every call, allowing you to identify recurring issues, evaluate agent performance and anticipate complaints or critical moments to deliver quality service.
SumoPPM not only saves you time by automatically analysing calls, but also provides you with customised and visual reports. Get clear summaries on key issues such as customer satisfaction, protocol compliance and operational efficiency without having to listen to recordings one by one. All this translates into faster, more personalised and effective customer service.
Our solution is compatible with leading call management software, switchboards and CRM tools for seamless integration. Connecting audio data to your business intelligence and customer management platforms gives you a 360-degree view. By bringing all the information together in one place, you can draw more complete conclusions. This enables your teams to make more informed decisions, improve collaboration and prioritise actions that truly impact the customer experience and business results.
Designed to grow with your business, SumoPPM adapts to any size organisation, from small businesses to large global contact centres. We guarantee data security and confidentiality while optimising every interaction with your customers.
Discover how SumoPPM turns every call into an opportunity to build customer loyalty, streamline processes and transform your business with decisions based on real data.